Quick-Look FAQ: Manage your Billing and Subscription in QuickBooks Online

samalia · ‎July 07, 2023

Quick-Look FAQ: Manage your Billing and Subscription in QuickBooks Online

Learn how to manage your QuickBooks Online billing and subscription. This guide will help you update the card on file, change your subscription, view your billing history, and what to do if you experience any errors.

Update billing, payment, and Subscription information

Learn how to update your QuickBooks Online subscription or view your subscription information.

Upgrade or downgrade your subscription

Learn how to manage your QuickBooks Online plan to suit your growing business needs. We are here to help you with the steps to upgrade or downgrade your subscription to add more or have fewer accounting features.

Error 81624

Experiencing an error when making your subscription payment? The error -81624 is a result of the bank blocking or failing to authorise or validate a payment transaction related to QuickBooks. We are here to help you fix this so you can get back to business.

Franky86 · ‎November 02, 2023

Quickbooks mistakenly debited our bank account twice, while we were trying to subscribe. Instead of credit back our bank account, we were issued a credit note instead.

Can we use this our company's credit note to subscribe for one of our other company? As we don't have enough fund to subscribe for now. If yes, how can we apply it?

Thank you.

Best regards,

Frank [removed by moderator]

ChristieAnn · ‎November 02, 2023

Welcome to the QuickBooks Community, Franky86. Allow me to point you in the right direction to help you verify whether you can use a credit note when subscribing to another QuickBooks plan.

I recommend contacting our QuickBooks Support Team. They have the tools needed to view the detailed information of your statement. This way, they'll be able to discuss how to handle a credit note and confirm if this can be used in subscribing to a QBO account.

Here's how:

In your QuickBooks Online company, click (?) Help icon.
Select either the Assistant or Search tab to get started.
Choose a way to connect with us.

You can open this article to see further details on how to get in touch with our support: How and when can I contact QuickBooks Online support?.

Lastly, you can refer to this article that'll help you with further guidelines for effectively managing your business using QuickBooks: Help guide for QuickBooks Online.

Get back to the thread if you have any other questions about managing a QuickBooks subscription, Franky86. You can always count on me. Keep safe always.