Hello there, @premierbathrooms.
You've got me here to assist you with any QuickBooks concern. If you could please provide me with some more details for what you were experiencing, I would be happy to take a look and help get it taken care of.
On the other hand, to determine the current status of the query that you've raised to weeks ago, I recommend contacting our Customer Care Team again. They have the tools to access your account and provide the details about your case, together with the actions that needs to be taken to resolve the issue.
For your reference, I'm also adding here a link that you can visit that contains some help articles on how to navigate QuickBooks and fix its common errors: Get started with QuickBooks Online.
I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.
