Cant get verification code in my number

Hello there. I know how essential it is to receive the verification code to log in to QuickBooks Online (QBO). No worries, I'll help you with this concern.

There's a possibility that why you didn't receive a verification message on your number. It might be that the number you associated with Intuit is incorrect, or an SMS text message is not included in your phone plan. It could also be your phone won't accept receiving messages from short codes.

In addition, the phone number you're using may not selected as the default setting in QBO to send the text message verification. With this, you must set up code verification via text message. I'll show you how:
 

1. In your Intuit Account, click Sign In & Security in the Manage your account.
2. Choose Turn on in the Two-step verification field.
3. Set up the Phone number, then enter the digits correctly and select Continue.

If done, sign in again to your QBO account to log in and access your account.

Moreover, understand how to secure your Intuit account to have an extra authentication in protecting your account.

Don't hesitate to reply to this post for further questions regarding QBO verification codes. I'm here to assist. Take care!

I haven't received the verification code since yesterday. How to escalate this issue? Please note, the problem only occurs with a certain prefix number (i.e a specific mobile operator) in my country (Indonesia). I can still receive verification codes to other prefix numbers as usual.

Thank you for letting us know your concern, @On Beta. It's our priority to ensure you can verify and get into your account using your phone number.

As the issue persists on your end, we strongly advise contacting our Phone Support team. Since you're still unable to receive the verification code, contacting our support team is currently the most effective course of action, as they possess the necessary tools to securely access your account. They will be able to conduct a thorough investigation into the issue and guide you through the resolution process.

Here's how to contact support:

1. Sign in to your QuickBooks Online. 
2. Click the (?) Help icon in the upper right-hand corner of the dashboard.
3. Select Talk to a Human.
4. Enter a short description of your concern and press Enter.
5. Click I still need a human.
6. Select Contact Us to connect with our live support.
7. Choose a way to connect.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

You can also click this link to chat directly with our support team: https://quickbooks.intuit.com/learn-support/en-global/contact 

I've also included an article that will assist you on how to run reports in QBO: Run reports in QuickBooks Online.

You can always get back to us if you need further assistance with managing your account. It'll be my pleasure to help you out again. Take care!

@James_AL 

It's our priority to ensure you can verify and get into your account using your phone number.

It's your priority but I have to wait until Monday to chat Support, correct?

Here's how to contact support:

Sign in to your QuickBooks Online.

How do I contact Support if I can't login to my account without the verification code?