Hi, I can not reset my Password? Articles here tell people to click "I lost my User ID or Password" link but i can not see that link on the login page

I'll make sure you'll be able to reset your password, Franco. Also, I'd like to appreciate you for taking the time to search for articles on resetting your account.

To start with, let's get you through the Create your new password page:

1. Go to our sign-in help page.
   
   
    
2. Enter the phone number, email address, or user ID for your account.
3. In your email address, we’ll send you a verification code. 
4. Enter the verification code. We may ask you for a little more info to make sure it's really you. This includes questions about you without options, you just have to enter the information.
5. When prompted, reset your password.

You can always refer to this article for more information and to know how to recover an Intuit Account depending on the situation: Recover your Intuit Account if you can't sign in.

After successfully logging in, feel free to read this useful article I've included in case you wish to change your business information: Change your company name, contact info, or Business ID No in QuickBooks Online.

Should you have additional questions about resetting your password in QBO, please don't hesitate to reply to this post. I'll be willing to lend a hand. Keep safe.

Hi, After step 4. Enter Verification code. The image attached here is what i get.. Click "learn More" under "Choose how you want to verify your identity. " takes me to Why are you asking for my personal info? | IRS Free File Program delivered by TurboTax (intuit.com)  There no verification question or reset password link.

Thanks

Hi there, @Franco. I'm here to help you access your QuickBooks Online (QBO) account. 

Since you're unable to proceed to Step 4 of resetting password, we'll now have to reach out to our Phone support team to help you recover your account. They use specific tools to pull it up in the secure place and assist you with the process. 

Once everything is fine, attempt to sign in to your account again.

For additional reference, check out this article: Fix common sign-in errors in QuickBooks Online.

Also, you can set up the 2-steps verification process to enhance the security of your account. This is also helpful in resetting your password in the future. Here's how:

1. Log in to your Intuit account and select Sign in & security.
2. Next, in the 2-step verification section, click Turn on.
3. Select Set up and make sure your phone number is correct, then select how you want to verify your account.
4. Then, click Continue.
5. Input the code, then select Continue.
6. Follow the on-screen prompts to complete the process.

To get more details, read this link: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

If you have any other concerns logging in to your account, please don't hesitate to leave a reply below. I'm just around the corner to provide additional help. Have a good day ahead and stay safe. 

Hi @DivinaMercy_N  let me be more clear.

1. Am the primary admin and the password am trying to recover is for a staff. I have all my information set up but still i don't even see the "Forgot your Login ID or Password" on my login page. so the one for staff is not related to information completion

2. Note that the staff has forgotten the password and so there is no way he can login to go through the process of reaching "Sign in & security" tab you are talking about.

3. Logging in through the Code don't help because the code just send you back to the quick book help page with no link to reset password and no option for additional verification question.

4. After attempting wrong password several time.. his account got locked for 14 minutes.. now this 14 keeps coming back with even just one log in attempt. after 30mins

5. I have gone all the way to delete the staff from QB user and added afresh, sent an invitation link to join QB.. and guess what.. 14 minutes lock out notice comes a gain even when i did this after over an hour!!

So, nothings still works here to solve a mere password..

 Franco,

I appreciate the detailed response, Franco. 

Since the issue persists after performing the suggested resolutions, it would be best to reach out to our customer support team for additional assistance. They can initiate a screen-sharing session to help you further and may raise an investigation for this issue if need be.

To contact support:

1. Go to the Help (?) icon at the top right.
2. Select the Search tab.
3. Choose between Start a chat and Have us call you.

Furthermore, check out this article if you'll need to update your billing info in QBO: Update billing, payment, and subscription info in QuickBooks Online.

Keep in touch if there's anything you'd like to ask further about resetting your password. We're always around to answer your queries.