I recognize the importance of logging in to your newly subscribed QuickBooks Online (QBO) account, @usershimenandco. Let me route you to the support that can further help with signing in to your new QBO account.
First, it's essential to double-check the login credentials you are using. Please ensure that you're using the correct login credentials for your new subscription, as it's possible to get mixed up with the login information of your old account especially if quite it's similar. You might have overlooked the differences in symbols or casing, which can affect your login attempts.
Second, make sure that the password you entered and the email linked to your account new account. Your login could be connected to the old account, which could be why you couldn't log into the new account but could still access the old one.
If everything seems good, and you still can't log in, I recommend contacting our QuickBooks Online Support team. They can assist you by using their specialized tools to verify your QBO Essentials subscription and help you sign in to your new account successfully. To contact them, here's how:
- Sign in to your QuickBooks Online company and select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- In Search, enter a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us.
- Choose to Start a chat to connect with us.
Live chat is available 24 hours a day, Monday to Friday, in the GMT time zone.
In addition, you can refer to this article to help you on what to do if you can't sign in to your QuickBooks products: Recover your Intuit Account if you can’t sign in.
Let me also provide this article to get paid in the future for the products and services you sell in QBO: Create invoices in QuickBooks Online.
Don't hesitate to reach out to us if you have further questions about managing your QBO account. We, in the Community, are always available to help.
