Thank you for reaching out, Daryll. Let me help troubleshoot the error by offering some steps and solutions.
It appears that full cache and cookies in your browser could be causing QuickBooks to exhibit unusual behavior such as loading issues and errors on web pages. To start, try using a private browsing window which doesn't save any files:
- Google Chrome: Press Crtl+Shift+P
- Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
- Safari: Press Command+Shift+N
If the error persists in a private browsing window, please try accessing QuickBooks using a different supported browser to determine if the issue is linked specifically to the browser you were originally using.
If you added the user after using incognito, consider returning to your regular browser and clearing its cache and cookies.
Additionally, there may be useful insights in this article about managing users in QuickBooks.
If the issue persists, I recommend contacting our support team. They're equipped with secure tools to help access your account and specifically assist with managing your users.
For more on customizing your sales templates in QuickBooks, you can visit this link.
Should you have any further queries or require more assistance in managing your users, do not hesitate to reply below. Our team is here to support you 24/7.
