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I can see how important it is to be able to track your case ID with QuickBooks Online.
Since the Community is a public forum, we cannot access your account information. Thus, I recommend reaching our Customer Care team to track your case ID.
Here's how:
For future reference, in case you want to update your account log-in information, refer to this article for the detailed steps: Update or change your Intuit Account sign-in information.
Don't hesitate to comment below if you have other concerns with your QuickBooks Online account. I'm always here to help. Have a great day.
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