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missmopcleaningl
Level 1

Is there an option to reconnect my bank account after a "590 Error" beyond "wait a few hours and try again"? I have tried waiting. I need to reconnect my account.

 
1 Comment 1
RheaMaeH
QuickBooks Team

Is there an option to reconnect my bank account after a "590 Error" beyond "wait a few hours and try again"? I have tried waiting. I need to reconnect my account.

I'm delighted that you stopped by, MissMopCleaning. Let me provide details to help you reconnect your bank account on QuickBooks Online (QBO).

 

To begin with, what bank are you trying to connect with QBO? If it's PayPal Bank, please know an ongoing investigation regarding the inability to connect or update it with an error code "Something unexpected happened and we can’t connect to PayPal. Try again in a few hours. (590)".Our engineers are already aware of this and are currently working to get this fixed as soon as possible.

 

If you're encountering this issue with PayPal, I recommend contacting our support team to have your name added to the affected users and receive emails with updates on the case. Here's how:

 

  1. Log in to your QBO account.
  2. Click (?) Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Type a summary of your concern and click Continue.
  5. Choose a way to connect with us: select Start a Chat or Get a Callback.

 

However, if it's a different bank, error 590 indicates an unexpected issue on the bank's side. While these errors resolve themselves within 48 hours, if the problem persists, you can reconnect your bank account.

 

If you still can't link your bank account, you can manually upload your bank transactions using a CSV file. Once the transactions download from your bank feeds, remember to exclude them to avoid duplicates. 

 

Furthermore, regularly reconciling your accounts to ensure that your bank and credit card statements match accurately.

 

If you have pop-up questions about reconnecting your bank account in QBO, don’t hesitate to reach out. We're always here to help.