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24-goldengirlsgrooming
Level 1

It is telling me my log in for my bank account is incorrect but i know its not wrong

I enter my log in outside of quickbooks and it works but not when i enter it to link on quickbooks
1 Comment 1
MAnneJ
QuickBooks Team

It is telling me my log in for my bank account is incorrect but i know its not wrong

I'm here to help you connect your bank account to QuickBooks Online (QBO), Goldengirlsgrooming.

 

Firstly, could you please provide your bank's name and specify if any error messages appear during the log-in process? Adding more details about this issue will help us work towards a resolution and determine if it's currently being investigated.

 

Various reasons might be causing problems with your bank account connection. Here are a few potential scenarios:

 

  • Your bank may not be a participant with QBO.
  • The bank might not support connections to all account types (e.g., personal vs. business accounts).
  • Your bank could be undergoing system maintenance.
  • There might be multiple entries for your bank on our list. Please double-check to ensure the correct one is selected or try all possible bank URLs.

 

In the meantime, please contact your financial institution to check if there are any maintenance updates or issues related to connecting with QuickBooks. If everything appears normal on their end, make sure you are selecting the right bank name when attempting to connect the account.

 

Moreover, you can manually upload your transactions into QBO using our WebConnect file. For detailed steps on how to do this, please refer to the article: Manually upload transactions into QBO.

 

In addition, once bank transactions are downloaded, you can visit these articles and learn about categorizing, matching, and reconciling your transactions to straighten out your books 

 

 

If you need further assistance with managing your bank, feel free to respond in the comments. I'd be glad to assist. Have a great day ahead!