I appreciate you for bringing this up, Lawrence. I recommend reaching out to our Live Support team, they can securely check why your payment status remains pending and help resolve the issue as quickly as possible.
Here's how you can reach them:
- Click on the (?) Help icon in the top-right corner of your QuickBooks.
- Type "Contact support" in the Search bar
- Click the Contact Us button at the bottom.
- Choose your preferred method of connection: either Chat or Callback.
To ensure timely assistance, please review our support hours before reaching out.
Also, you can manage your subscriptions if you want to update your payment method and change your billing schedule in QuickBooks.
If there's anything else you need help with, feel free to reach out here in the Community space, and we'll be happy to assist you.
