Quickbooks didn't accept our payment using credit card. They keep on declining our payments. We ask the bank if there's any problem with our accountandthey said No prob.

Several procedures can help resolve a declined credit card (CC) payment, and I can walk you through them, Aurea.

Did you mean your subscription payment via CC was declined? Can you please verify what error message you received when initiating the payment? Any further details can help us confirm any ongoing investigations on our end.

While waiting for your response, I'll share these tips to ensure you can avoid this subscription payment issue moving forward:

Option 1: Ensure the details you've entered for your billing info are complete and accurate. To confirm, I recommend updating it from the Subscriptions and billing section:

1. Go to the Gear icon, then Subscriptions and billing.
2. Click the Edit option under your payment method.
3. Enter your credit card details accurately.
4. Once done, hit Save and use.
   
5. If you encounter the same problem, proceed to option 2.

Option 2: Access your account and initiate the payment through a private browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + N

Once you encounter the same error, I recommend clearing your regular browser's cache and cookies to eliminate outdated data utilities. If the problem continues, you can utilize another supported browser to narrow down the result.

Option 3: If none of the resolutions above fixes the issue, I recommend checking this article and following Steps 2 and 3 to narrow down the result: Fix “my subscription payment failed” issues in QuickBooks Online.

If you mean something else about the declined CC payment or need help handling other transactions in QuickBooks, hit the Reply button. The Community is always ready to help.