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trinoie-gmail-co
Level 1
posted
‎August 28, 2021 11:39 AM
last updated ‎August 28, 2021 11:39 AM

Refund my money

I have signed up for your one month free trial and never used your app at all and I was automatically signed up for subscription and started paying $24-$30 per month without notifying me by email. I want all these money back I was paying. This is so wrong way doing business. I need a quick and right solution on this matter as soon as possible.
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2 Comments 2
TirzahC
QuickBooks Team
QuickBooks Team
‎August 28, 2021 01:09 PM

Refund my money

Hi, trinoie-gmail-co.  

 

Refunding a QuickBooks subscription depends on the eligibility for the refund. Since your account needs to be checked, I recommend contacting our Customer Care Team for your refund concern.  This way, they can review your account via a secure environment and process a refund once approved.   

 

Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Subscription refund" in the description box, then click Let's talk.
  4. Select either Start messaging or Get a callback.

Check out these resource guides for the things you need to do canceling an account: Cancel your QuickBooks Online subscription.  

 

I've added this link in case you'll want to resubscribe your subscription: How to resubscribe or reactivate QuickBooks Online.

 

I'm always around to help if you have more subscription concerns. I'll be here to answer them for you. 

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Fiat Lux - ASIA
Level 15
‎August 28, 2021 08:57 PM

Refund my money

@trinoie-gmail-co 

Opening a trial account doesn't need to submit any credit card credential. You have clicked the Buy button and submitted your credit card credentials.

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