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zuhaib-carpediem
Level 1

"We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link." Help me find solution for this error

 
1 Comment 1
ShyMae
QuickBooks Team

"We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link." Help me find solution for this error

Consider me your partner in this, Zuhaib. Let's take some troubleshooting steps to ensure you can continue working on your tasks. Accumulated cache and cookies can cause the system to become outdated or corrupted, leading to unexpected issues.


Before we begin, could you please provide a screenshot or specify where you encountered the error, "We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link". This additional information will help me offer the appropriate solution.


The error message you encountered usually indicates that the requested webpage is unavailable due to an incorrect URL, an outdated link, the removal or relocation of content, or potential access permission issues.

 

For now, let's open your account using an incognito window to eliminate the possibility of a webpage issue. Here are the following keyboard shortcuts:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P
     

 

If the error no longer occurs, please return to your regular browser. Then, clear your cache to start afresh. If the issue remains, consider switching to other supported browsers installed on your system. It can help fix problems caused by settings, extensions, or cached data that might affect the application.

 

Moreover, you might want to visit our Account Management page. This section includes articles that can assist you in managing your account and company information for future reference. 

After completing the troubleshooting procedures, please update me on the outcomes. Feel free to use the Reply button below to relay any QuickBooks-related concerns. I'm always here to help. Best regards, Zuhaib!