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accounts-100feet
Level 1

Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (102). Update

we can't update your account. Please wait a few hours and try
1 Comment 1
SarahannC
Moderator

Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (102). Update

Hello there, accounts.

 

May I ask the name of your bank? This helps me check further and provide an accurate solution to your concern. 

 

The bank 102 indicates that there's ongoing maintenance on your bank's end. Still, I'd like to ask the name of your bank? This helps me check further and provide an accurate solution to your concern. 

 

In the meantime, we can sign in to your bank's website and review if there's any messages, notification, or alerts from your bank. Review your accounts pages, account history, and transactions from there.

 

After doing it, we can log back in to your QuickBooks Online account (QBO). Then, updating your bank manually in the system to refresh its connection. Here's how:

 

  1. Go to Bookkeeping and then select Transactions.
  2. Choose Bank transactions.
  3. Select Update.

 

Also, we can access your QBO account in a private browser. An outdated or corrupted site data in the browser causes runtime and unexpected behaviors in the program. Thus, logging in to your account using a private window helps us have a better experience when using QuickBooks, such as importing bank transactions. 

 

  • Ctrl Shift N for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift N for Safari

 

 Then, clear the cache and cookies on your regular browser to start over fresh. Switching to other supported web browsers can be a good alternative, too.

 

Alternatively, we can manually upload them. Log in to your bank website and get your transactions using a CSV file. For the information and steps on importing bank data, we can visit this article: Manually upload transactions into QuickBooks Online.

 

Also, let's keep your bank data accurate from time to time. With that, we have to review and reconcile your accounts in QuickBooks. The articles below will serve as your guide.

 

 

This thread is always open if you need more help with your bank transactions and accomplishing other pending tasks in QuickBooks. Please don't hesitate to tag me in your comments and posts.