Trying to add a user he receive the link, fill his info and click on create account he receive a massage in red take another look at your email to make sure it's right

Any specific concern?

Welcome to the Community space,

I am here to provide details to invite users to QuickBooks Online (QBO).

You can consider inviting your user with his/her other email. Alternatively, you can use an incognito or private browser to create an account via accounts.intuit.com. Here's how:

1. Open an incognito window. You can press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

2. Visit accounts.intuit.com and follow the sign-up process. 

3. After creating the account, go back to the email invitation and copy the link address. 

4. Paste the link into the incognito window and accept the invite.

Moreover, I'm adding this article as your reference in managing your users in QBO: Add and manage users in QuickBooks Online.

Return to this post if you have other concerns about adding users in QBO. I'll be here to lend a hand.

I am having the same issue. I received a link to register with Intuit to access QuickBooks and when I fill in all the information, I get a message in orange saying Take another look at your email to make sure it's right.

When I click Create account after all the information is filled in, nothing happens. I tried in various different browsers and using Incognito. mode. 

Hello there, Palopy.

I understand you've been experiencing the same issue with creating an account. Usually, the error message you've received will pop up due to an active login with your email. You can request your administrator to send a new invitation to a different email. If the same thing happens, I suggest contacting our Customer Support Team. This way, they can pull up your account and investigate further, enabling us to take appropriate action if necessary.

Here's how:

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Furthermore, here are some links for learning about managing users, including adding or deleting users and understanding their access and permissions.

• Add and manage users
• User roles and access rights

Additionally, check this guide for the maximum number of users allowed based on your subscription: Learn about usage limits.

Stay in touch if you have additional questions about creating an account or other QuickBooks concerns. I'm always here to help.

I also faces same thing, tried private browser incognito mode, different email. all not working. please rectify the bug.

I can see the importance of adding a user, xyahirah.

I appreciate you performing some steps to resolve the issue you encountered. However, since the problem persists, I recommend contacting our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem and why the issue keeps appearing.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. They are available for chat 24 hours GMT Monday - Friday.

In case you want to personalise permissions you can give to a user, check out this article for the different options for user roles and access permissions: User roles and access rights in QuickBooks Online.

You can leave a comment below if you have other Quickbooks questions or concerns, xyahirah. We're here to answer them for you.