Hi there, accounting@batba.
Let's get this sorted out by performing some troubleshooting steps.
Before we start, did you get an error message when opening the entry? Any additional information would help us provide the best resolution based on the error received.
In the meantime, let's try logging in to your QuickBooks Online (QBO) account using a private browser. There are times that the browser stores frequently accessed data, thus causing QBO to act weirdly. Press this shortcut key on your keyboard to open a private browser:
- Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox.
- Press Command + Shift + N for Safari.
Once logged in, try to open the entry again to double-check. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.
You might want to check out this link to learn how to manage vendor transactions in QBO.
I'm still open to your replies if you need further assistance managing your transactions in QBO. I'll be sure to get back to you.
