We tried changing our card linked to our QBO account in India. Now its asking us to compulsorily link our banking account which we would not like to. Any solution here?

I've got your back for changing your payment method linked to your QuickBooks Online (QBO) account, @NG30.

From 1 April 2021, the Reserve Bank of India (RBI) mandated Additional Factor Authentication (AFA) for recurring payments on Credit and Debit cards. Due to a high failure rate for new card payments, we have temporarily suspended the Credit/Debit card option and any payments for QuickBooks must be made through Net Banking.

To update payment information to your account, you'll need to select Net Banking and add your details. You will be able to switch to card payments at a future date once they are supported.

Before setting up, I'd encourage you to prepare and have your bank details handy. This ensures a successful setup and in changing your payment information. Whenever you're ready, here's how:

1. Sign in to QuickBooks as a master admin.
2. Go to the Gear icon.
3. Choose Account and settings.
4. Select Billing & Subscription.
5. Click Edit next to your payment method.
6. Select Payment Information type (Net Banking) and enter your bank information.
7. Click Save.

To know more about updating your billing and payment information in QBO, you can check out this article: Manage billing, payment, and subscription info in QuickBooks Online. It also includes steps about viewing your payment history and upgrading your subscription.

Also, I'm adding this article to further guide you in monitoring your business growth using QBO: QuickBooks Help Articles. It covers topics about banking, account management, and taxes, to name a few.

If you have other concerns about managing your payment options for your QBO account, let me know in the comments below. I'll be glad to help. Take care and stay safe always.

Rea, 

I have spoken with QBO 4-5 times over the last month, tried raising tickets and Prayed before sleeping at night. Nothing seems to be working. Happy to make a direct deposit as well! I have new clients signing up for QBO and I cant add them as my QBO access has now become limited! 

Kindly help me resolve this ASAP. I can ASSURE YOU that since I have been using QBOA for almost 2 years, I know exactly where the gear icon is and how I can make the payment. Problem is your gateway doesnt work and its impacting my business!

Hello, NG30. 

Thank you for reaching out to the Community. 

I believe this post is a duplicate and one of my colleagues already answered it. Let me route you to the original post. Here's the link below:    

https://quickbooks.intuit.com/learn-support/global/manage-your-account/re-billing-and-subscription/0.... 

Keep me updated in the comments if you have any other questions. I'll be here to lend a helping hand. Stay safe!

Hi,

That solution didn't work and I am now chatting with QBO chat team for the 5th or 6th time in the last 40 days. I am actually chatting with strangers in the middle of a gruelling work day because despite chasing QBO for 40 days no one from the renewal team in India has bothered calling me. 

Some SERVICE! 2019 I wads assured that there will be institutional support for QBOA and NOW ... I am listless.... way to go team Quickbooks!!

Would strongly suggest all small businesses including CA firms think twice before getting into this.