Hello there, pcolton.
Thanks for letting me know that you've tried the basic troubleshooting steps provided by my colleague above. Since the issue persists, I'd highly recommend contacting our Phone support again. This is the best thing that we can do here. They'll investigate why the issue still happens on your end and might create an open investigation with this.
Follow these steps to contact us:
Update me on this thread on how the call goes. I'm just around.
I got you covered, @info1551.
Here are the steps you can perform to open your Billing & Subscription page.To start, let's access your QBO account using a private browser. Private mode prevents storing cache and cookies that might cause problems when running websites.
Here are the shortcut keys you can use:
Once signed in, go to the Gear icon to see your Billing & Subscription window. Here's how:
If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks.
However, if the issue persists, I highly recommend reaching out to our technical support team to further investigate the root cause of the issue.
You can always seek self-help articles on our QuickBooks help articles page, to get your bookkeeping and accounting task done in no time.
Let me know how this goes and leave a reply below if you have further concerns when accessing your Billing &Subscription window. I'm always here to help.