When i open the billing and subscription window. An error occurred with a please retry option. Please advice

aminshabi · ‎September 26, 2019

RCV · ‎September 26, 2019

We can perform some steps to get the Billing and Subscription window working, aminshabi.

To check if this is a browser issue or not, you can sign-in to your QuickBooks Online (QBO) account using a private or Incognito window. Then, try accessing the Billing and Subscription page again.

If you can access it without encountering an error message, you can clear your browser's cache to remove the temporary files or use a different supported browser.

If the same thing happens, please contact our Customer Support Team. They'll further investigate what's causing this issue. They'll also help you if you need to update your payment information in QBO.

Here's how to reach them:

Click Help on the top menu.
Choose Contact us.
Enter can't access Billing and Subscription page in the What can we help you with? field.
Click Let's talk.
Choose Start an email to connect with us.

I have articles here about updating billing information and subscription:

Feel free to reply to this post if you need anything else in QBO. I'm always here to help.

Anonymous · ‎November 12, 2019

I have the same issue. Already followed all the steps. Already contacted support, still broken.

SarahannC · ‎November 12, 2019

Hello there, pcolton.

Thanks for letting me know that you've tried the basic troubleshooting steps provided by my colleague above. Since the issue persists, I'd highly recommend contacting our Phone support again. This is the best thing that we can do here. They'll investigate why the issue still happens on your end and might create an open investigation with this.

Follow these steps to contact us:

Click the Help icon.
Click the Contact us button.
Enter a short description of your concern something like "error when opening the Billing and Subscription window".
Click the Let's Talk button.
Select the Get a callback button.

Update me on this thread on how the call goes. I'm just around.

aspundir · ‎January 15, 2021

QUICKBOOK SUPPORT HAS NO USE. I AM STILL FACING THE SAME ISSUE AND THEY ARE SO UNPROFESSIONAL TO HANDLE THE ISSUE. WORST SOFTWARE I AM USING

info1551 · ‎March 25, 2021

I'm having the same problem and can not get help. I agree. QB support is useless!!!!

DivinaMercy_N · ‎March 25, 2021

I got you covered, @info1551.

Here are the steps you can perform to open your Billing & Subscription page.To start, let's access your QBO account using a private browser. Private mode prevents storing cache and cookies that might cause problems when running websites.

Here are the shortcut keys you can use:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift + N

Once signed in, go to the Gear icon to see your Billing & Subscription window. Here's how:

Go to the Gear icon.
Click Settings, then Account and settings.
Select Billing & Subscription.
See if you still encounter the error.

If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks.

However, if the issue persists, I highly recommend reaching out to our technical support team to further investigate the root cause of the issue.

You can always seek self-help articles on our QuickBooks help articles page, to get your bookkeeping and accounting task done in no time.

Let me know how this goes and leave a reply below if you have further concerns when accessing your Billing &Subscription window. I'm always here to help.