Hello there, pcolton.
Thanks for letting me know that you've tried the basic troubleshooting steps provided by my colleague above. Since the issue persists, I'd highly recommend contacting our Phone support again. This is the best thing that we can do here. They'll investigate why the issue still happens on your end and might create an open investigation with this.
Follow these steps to contact us:
Update me on this thread on how the call goes. I'm just around.