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zeina ysf
Level 1

Adding my Accountant

Hi QBO Team, 

I have added my accountant and she accepted the invite, yet when she is about to enter the CAPTCHA, she is getting a blank captcha resulting in unsuccessful acceptance. 

Can you please help us with how to sort this matter? 
Attached is the image for your reference. 

Solved
Best answer May 17, 2022

Best Answers
AlexV
QuickBooks Team

Adding my Accountant

Hello zeina ysf!


Thanks for the screenshot. I'm here to ensure that your accountant will be able to access your QuickBooks Online account.


This usually happens when there's an issue with the browser used. You'll want to use an incognito window and let the accountant log in from there. Incognito won't save your browsing history which can result in an error. 


These are some of the shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P 


Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.


In addition, you can check this link: Add and manage users in QuickBooks Online. This will show you how to add, manage, or delete user profiles.


I'll still help you out if you have other concerns regarding your team users. If you have questions running reports or need to complete specific tasks in QuickBooks, let me know and I'll lend a hand. 

View solution in original post

3 Comments 3
AlexV
QuickBooks Team

Adding my Accountant

Hello zeina ysf!


Thanks for the screenshot. I'm here to ensure that your accountant will be able to access your QuickBooks Online account.


This usually happens when there's an issue with the browser used. You'll want to use an incognito window and let the accountant log in from there. Incognito won't save your browsing history which can result in an error. 


These are some of the shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P 


Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.


In addition, you can check this link: Add and manage users in QuickBooks Online. This will show you how to add, manage, or delete user profiles.


I'll still help you out if you have other concerns regarding your team users. If you have questions running reports or need to complete specific tasks in QuickBooks, let me know and I'll lend a hand. 

zeina ysf
Level 1

Adding my Accountant

Hi Alex, 

Thank you for your suggestion. 

I have tried, yet it was not successful.
I also tried from another unit, again it was unsuccessful.

Were you able to help me with how to contact/email a tech member of QBO? 

JoesemM
Moderator

Adding my Accountant

Thanks for the quick response, @zeina ysf.

 

I appreciate all the details and the troubleshooting steps you've performed to resolve the issue. Since the problem persists, I recommend contacting our Customer Care Team. They have tools that can help you add your accountant and further investigate this matter.

 

To reach them here's how:

 

  1. Go to the Help menu.
  2. In QB Assistant, enter the topic you need help with. You can also enter questions.
  3. Enter Talk to a human
  4. Then choose the Start a chat option to open a conversation with a support expert.

 

To know more about our contact options and support availability, see this article: How and when can I contact Support?

 

I'm also adding these articles to learn more about the user roles, permissions, and limits:

 

 

Please reach out to us again for any follow-up question with QuickBooks Online. I'll be here to check on your response. Have a great day!