Back in May I reached out to QB support for this issue and ended up on a 3 hour call wherein I was transferred at least 4 times between Quickbooks and Quickbooks Time support agents- all of whom thought my problem could be fixed by the other group. I was told a ticket was being created and I would receive a follow up for my issue, as the support agents who helped me were unable to identify a solution, but I received no further follow-up and don't really have time for another fruitless 3 hour phone call. So I am reaching out to the community to see if it's something you all can help with.
To summarize our issue: After having set all of our projects in QB time to automatically be marked as billable we have recently noticed that despite all of our employees billable rate being accurately set and their hours being marked billable that is not translating to hour it appears on our projects. The cost rate is accurate but the billable rate and resulting billable total appear as $0.00. The support agents took me through all of the settings and everything was set correctly.
I would really appreciate anyone's help on how to fix this issue. We are already having to go back in and mark all previous time actions as billable- as the settings were off and the only way to fix it is to do it manually. I have a feeling I am going to have to fix all of the new time actions coming in with a billable rate set to $0.00 again so I would at least like to stop this from happening.
