We currently have an ongoing issue about users unable to renew their QuickBooks Online (QBO) subscription. A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.
That said, I highly suggest contacting our Support team so they can add your details to our notification list. This will help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
Here's how to reach them:
In QBO, click the Help (question mark) icon at the top right.
In QB Assistant, enter the topic you need help with. You can also enter questions.
Select Contact Us to connect with a live support agent.