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PocketWatch96
Level 1

Cannot log in to email with quickbooks desktop premier accountant 2020

I am currently running QuickBooks Premier Accountant edition 2020. I want to sign into my email so that my accountant can send multiple statements to multiple customers at once.

 

The problem is that QuickBooks' browser seems to be terribly outdated even to load QuickBooks' own online help. Because of this, during the set-up process from Edit>Preferences>Send Forms, I cannot log into the email because it throws some errors about some scripts that aren't working. Whether you let those continue running or not, the sign-in page will not load.

 

Next, I tried the manual way by selecting "Others" from the email providers section and manually putting the SMTP details:
Server Name: smtp.office365.com

Port: 587

SSL/TLS: Enabled

Issue with this is that my account has 2-step-verification. To get around this, I generated an app password from my Microsoft account. But that didn't work either.

 

What other ways are there for me to get my email working with QuickBooks? Or is there something I have done wrong? Any help is appreciated. Thank you.

 

Also, there is no other label for community help except QBO. What's that all about?

I am currently running QuickBooks Premier Accountant edition 2020. I want to sign into my email so that my accountant can send multiple statements to multiple customers at once.

 

The problem is that QuickBooks' browser seems to be terribly outdated even to load QuickBooks' own online help. Because of this, during the set-up process from Edit>Preferences>Send Forms, I cannot log into the email because it throws some errors about some scripts that aren't working. Whether you let those continue running or not, the sign-in page will not load.

 

Next, I tried the manual way by selecting "Others" from the email providers section and manually putting the SMTP details:
Server Name: smtp.office365.com

Port: 587

SSL/TLS: Enabled

Issue with this is that my account has 2-step-verification. To get around this, I generated an app password from my Microsoft account. But that didn't work either.

 

What other ways are there for me to get my email working with QuickBooks? Or is there something I have done wrong? Any help is appreciated. Thank you.

2 Comments 2
LouiseG
QuickBooks Team

Cannot log in to email with quickbooks desktop premier accountant 2020

The ability to seamlessly send multiple statements to various customers directly from QuickBooks Desktop (QBDT) is essential for maintaining efficiency and timely communication in your financial transactions, PocketWatch96. Let me share some information and share alternatives.

 

It appears that the version of QuickBooks Desktop (QBDT) you are using has become outdated. It's important to note that as of May 31, 2023, all QuickBooks Desktop 2020 software versions have been officially discontinued. This discontinuation has resulted in the end of several services accessed through the QuickBooks Desktop 2020 software.

 

Here are the list of the affected products after May 31, 2023:

 

  • QuickBooks Desktop Pro 2020
  • QuickBooks Desktop Premier 2020 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
  • QuickBooks Enterprise Solutions 20
  • QuickBooks Premier Accountant Edition 2020
  • QuickBooks Enterprise Accountant 20
  • QuickBooks Desktop for Mac 2020

 

Additionally, products affected by service discontinuation after October 3, 2023, include:

 

  • QuickBooks Desktop Point of Sale 19.0

 

Furthermore, it's important to be aware that last June 1, 2023, QuickBooks Desktop 2020 will no longer receive critical security updates or have access to live technical support, Online Backup, Online Banking, and other essential services.

 

Moreover, you'll want to consider upgrading to a newer version of QuickBooks Desktop from within the program. You can check out this article for the steps and details: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

 

For future reference, you can check out these articles in case you encounter challenges when activating your product or experience common errors when using the program:

 

 

Remember, the Community is always here to support you with any inquiries or needs related to upgrading your QuickBooks Desktop. We're dedicated to helping you through this transition and providing any assistance you may require.

Chrea
Level 6

Cannot log in to email with quickbooks desktop premier accountant 2020

@PocketWatch96 

Which country version do you have? US, CA, or UK?