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Thank you for posting here, sales88.
I'm here to ensure you can look for a third-party application using your QuickBooks Online (QBO).
Here's how:
You can follow the on-screen instructions to connect this app to your QBO.
However, if the button is unavailable on your end, we can perform basic troubleshooting steps. This way, we can eliminate common errors that might be causing the option to be inaccessible. Please proceed by opening a private browser window. This option isolates the cache, which is the common cause of this behavior.
Here are the keyboard shortcuts to open a private browser:
Once done, log back into your application and proceed to the steps again. Once sorted out, clear the cache in the browser to prevent this from happening again. An excessive amount of cached data may cause QuickBooks to perform oddly. If you have another supported browser, you can choose that instead.
Furthermore, learn to customise your reports to see the data that matters the most: Customise reports in QuickBooks Online.
Let me know if you have more questions about QuickBooks navigation. The Community always has your back. Have a good one!
Have you tried connecting your QBO account with the app? If you can't connect it, maybe the app doesn't support QBO Global version. You should explore another BI to integrate with QBO.
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