Hi there, userhishammudin995.
Welcome back to the QuickBooks Community. I'll share troubleshooting steps to ensure that you can manage your QuickBooks account through the browser.
Since you're able to utilize the QuickBooks system using the phone but not on your computer, it could be the cache full of history and temp files that caused unexpected behaviors. That said, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
use these keyboard shortcuts based on the browser you're using.
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the steps above didn't work, use another supported browser as alternatives.
For now, we're unable to contact you directly from one of our support. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. I recommend going to the Help icon. From there, you can contact us through messaging, and they're open 24/7 (M-F).
Here's how:
- Click the (?) Help icon.
- From the QB Assistant enter the topic you need help with. You can also enter questions.
- Click Contact Us to connect with a live support agent.
- Choose Chat.
I'm also adding different articles to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments.
If you have any other follow-up questions, let me know by adding a comment below. I'm always here to help. Keep safe!
