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I live in the US and subscribed to QB Essentials from a link sent to me by a team member. Our company is registered in the UAE. We added our Abu Dhabi based accountant to QB and he asked us to put in the address of our company but QB won't accept the format of UAE addresses bc the account was signed up for in the US.
I called tech support and they informed me there is no way to change my existing account to a global account; rather I need to set up a whole new account and delete the old one. I am gun shy to do this bc I already messed it up once with no warning that I'd have to start over.
If anyone can help me with the steps, which I'm sure are simple, I would appreciate it as a sanity check.
Hello there, Tom. Thanks for sharing your concern in detail. I'm here to help clarify how to set up QuickBooks for your company, which is registered in a different country.
Since you've already set up a QuickBooks Essentials account in the US, I recommended that you subscribe to a UAE-based QuickBooks Online (QBO) account instead. This ensures that the software is configured to handle the address formats, tax requirements, and other regional settings specific to your location.
To create a new account, here's how:
Once established, you can proceed to move your existing list of data to the new account. While certain transactions may require manual reentry due to import limitations, transferring the bulk of your data will facilitate a seamless transition to the new account.
This article will provide instructions on how to carry out the import process: Export Then Import List Data Into QuickBooks Online.
However, if you need to alter your company address, here's an article that can help you change your personal information: Change your company name, address, email address, and privacy settings
Please don't hesitate to reach out for further assistance from the QuickBooks Team while you're in the process of transitioning to the right version of QBO.
Do you have any data to be migrated from QBO US account to QBO AE account?
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