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My customer have some problem paying invoices, it jus got declined for unknown reason, he tried bank transfer and Venmo, nothing works
I appreciate you for reaching out to us regarding this concern, @kamaukof.
Let me share insights to help you proceed with your payments in QuickBooks Online (QBO).
To make payments via bank transfer or Venmo requires QuickBooks Payment/Merchant Services to proceed. However, QuickBooks Payment is currently unavailable in QuickBooks Online International.
In the meantime, you can use a third-party payment service application to pay your invoices online using any payment method. To find the app, visit the app help or log in to your QuickBooks Online account.
Here's how:
Additionally, here's a helpful resource that will guide you in receiving your customer payment manually: Record invoice payments in QuickBooks Online.
I'll be around if you have other questions about payment concerns. Take care.
sure I have QuickBooks Payment/Merchant Services, and there is bank transfer and Venmo options in invoices, but it just not work, payments got declined for unknown reason
I appreciate you getting back on this thread, kamaukof. I've got some details about why payments from your customer declined even though you have QuickBooks Payment/Merchant Services and Venmo options in your invoices.
Here are common reasons why customer's payments are declined.
If a payment is declined, we recommend your customer talk directly to their bank for help.
Moreover, if your customers pay you by credit or debit card and you manually enter the card information, you can check for common issues that may cause your customer's credit cards to be declined. These issues include authorization problems or missing information:
If none of the solutions work for you, I highly suggest contacting our QuickBooks Payments Support team. They have the tools to pull up your account in a secure environment and verify what's causing this issue.
Here's how to reach them:
Also, to know more about QuickBooks Payments, feel free to check out the information from these links:
Please let me know how it goes by commenting on this thread. I'm only a post away if you have any follow-up questions about processing payments in QBO. Have a good one.
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