Phone number verification does not work. I don't receive a text message or voice call.

Hello there, @pbentvelsen-onpu. I'm here to help you get through this so you can successfully set up a two-step verification in your QuickBooks Online (QBO) account.

First, allow me to share some possible reasons why you didn't receive a verification text message:

• The phone number that is associated with your Intuit Account is incorrect.
• Your phone plan doesn’t include SMS text messages.
• Your phone plan doesn’t allow you to receive messages from shortcodes. You'll want to reach out to your phone provider to see if your project can be configured to receive SMS messages and shortcodes, allowing you to receive Intuit validation codes.

It's also possible that the phone number you entered was not selected as the default setting in QuickBooks Online (QBO) to send the text message verification. To fix this, you can set up code verification via text message. Here's how:

1. Log in to your Intuit account.
2. Then, from the left menu, click Sign In & Security.
3. In the Two-step verification field, select Turn on.
4. Ensure your phone number is correct, and select Text message to receive a standard six-digit verification text code.
5. Click Turn on.
6. Enter the code, then select Continue.

Then, go back to the QBO login page to sign in and access your account.

To learn more about multi-factor authentication, please refer to this article: Verify your account with multi-factor authentication. 

Please let me know in the comments if you have other multi-factor authentication concerns in QBO. I'm always ready to help. Take care and have a great day. 

Unfortunately the issue is not solved yet.

It all starts with the issue I cannot verify my phone number. So my phone number is registered but I need it verified by either text message or voice message. Both methods won't work. I simply don't receive a message.

Yes my phone number is correct
Yes I am allowed to receive test messages
Yes I am allowed to receive international calls

Very frustrating. Please advice.

Thanks for getting back to us, @pbentvelsen-onpu. It's our priority to ensure you can verify and get into your account using your phone number.

You may try turning your phone off and back on again. Then, log into your account. If you're still unable to receive a code, I recommend contacting our Customer Care Support team for further troubleshooting.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose a way to connect.
   

Alternatively, you can get the code sent to your email to get into your account. For more insights, check out this resource: Verify your account with multi-factor authentication or two-step verification.

I'm also sharing this reference in case you need to update your credentials in QBO: Change your Email, User ID, or Password for QuickBooks Online.

You can always get back to us if you need further assistance with managing your account. It'll be my pleasure to help you out again. Take care!

I am also facing same issue. I can change the mobile number not getting any sms 

Hello, @SuperStar777. We appreciate you bringing the issue to our attention. We are delighted to offer you some updates on this matter and help you get through this so you can successfully set up a two-step verification in your QuickBooks Online (QBO) account.

There are a few reasons why security isn't going through your mobile phone. You can check the following: 

1. Make sure your account's phone number is accurate and capable of receiving calls and messages.
2. Check your internet connection.
3. Ensure that you have allowed or unblocked our number on your iOS or Android device.
4. Review your spam or junk email folder to check if the OTP went there.

If the problem continues, follow the account recovery procedure to regain access to your account. For more detailed instructions, refer to this guide: Recover your Intuit Account if you can’t sign in.

You can also contact our support team to report the issue and request assistance with the login process. Please ensure to review support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

These resources offer tips for retrieving your data, files, recent account activity, and methods for changing sign-in information within the Intuit Account Manager:

• Access and manage your data from your Intuit Account
• Update or change your Intuit Account sign-in information

Feel free to keep me posted if you have other concerns about two-step verification and managing user access in QBO. We're always here to help. Take care, and I wish you continued success, @SuperStar777.

This is not acceptable!!

The verification SMS takes at least 30 seconds to receive, which is far too slow for starters.

And as displayed above, there absolutely has to be an alternative method like using the email address for when the sms verification that you guys use is down completely.

This is NOT a minor inconvenience it's a fundamental issue that needs to be prioritised before adding any new features.

Thank you.

I know this hasn't been an easy process for you, rjkokshoorn.

I've checked your posts and found that you've published similar questions thrice. Please know that the first one has already been answered by my colleague, CamelleT. 

You can view her answer through this link, where she shared what to do to prevent logging into your QuickBooks Online account without delay: https://quickbooks.intuit.com/learn-support/en-uk/account-management/re-no-text-message-coming-throu....

I'll be right here to continue helping if you have follow-up questions regarding this topic. Assistance is just a post away, rjkokshoorn. Have a good one!