QBO Worst Support I've Ever Seen

happywholesaleinc · ‎January 27, 2023

I don't know what to do anymore.

I just spent 4 hours on the phone trying to solve an issue, only for the agent to disconnect. I was transferred a total of 5 times. Started with QBO support, then they said I needed payroll, then Payroll sent me back to QBO, then back to Payroll then back to QBO and then they told me to contact support tomorrow because they were closing. This is the worst experience I have ever had as a business or a consumer.

No email address to even write to. A complete waste of time and money.

JessT · ‎January 27, 2023

Hi happywholesaleinc,

I can feel your pain having been transferred from one support to another. I'll share this with the team so we can prevent this kind of experience for our customers in the future.

Would you mind giving us the details of your concern, so we can help you from here? You can provide screenshots or be as detailed as you can. Thanks in advance.

happywholesaleinc · ‎January 29, 2023

My responses are being deleted...

LieraMarie_A · ‎January 29, 2023

Hi there, @happywholesaleinc.

We only remove Personal Identifiable Information (PII) related info for security purposes. Can you clarify what details you meant?

Thank you in advance for your response.