Quick Books Recurring Charge

I don’t know what to say, when a company as big as intuit doesn’t have a direct customer service email for one of their millionth product. Here is my ordeal. I use intuit for my tax purposes and somehow I ended up choosing quick books online for bookkeeping (which is always deliberate when you have same name for 100s products they roll out). Since then I had no idea but for years they have been draining my account with monthly subscriptions for a product I never used. This was brought to my attention recently by my bank and a third party provider for better spend (I would definitely recommend having them ). I have tried calling them asking for a cancellation and a refund. They did neither which is ridiculous as they kept on putting me in loop for cancellation that it again slipped from my target. I am sure everyone is busy and I think they purposely make it so difficult to cancel a product because they would end up retaining. Lastly , I don’t understand the refund policy at all, for a product that I was tricked into and then never used, why can’t I get a refund? This is a not perishable good that I goes rotten or allocated its a software! After this experience of intuit, I suggest if you are using it for tax purposes be very wary about other products that they try to slip it in for example now they are pushing credit karma etc.