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hi my name is sharzard mohammed Of trinidad & tobago, i recently purchased a 3 license quickbooks Point of Sale 18 & installed it on 3 machines for an auto parts place, everything works fine but they are having problems scanning bar codes from japan apparently its a little different format from what they've explained is there any support pack to install to rectify this situation?
Hello there, sharzard,
You'll want to use alternate lookup. It is an optional, user-defined item identifier that can be used to locate and quickly list items on documents.
You can find more information here: Point of Sale barcodes and UPCs defined.
I also recommend reaching out to our QuickBooks Point of Sale chat support, they'll be able to guide you on what to do.
Stay in touch with me if there;s anything else I can help you with.
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