Cansultancy QuikBooks

QB Online or QB Desktop?

Hello there, David. 

For me to be able to provide you with the best answer, I'd like you to give us a detailed explanation concerning the issues encountered on your end. Any additional information is very much appreciated. It would also be better if you could provide a screenshot. This way, I'll ensure we can route you to the appropriate support will address your concern.

 
The thread will be open for any additional information you can provide. I'll keep an eye out for it. Have a nice day ahead!

Hi,

Following issues are currently being experienced on our standard laptops.

We have 4 users for this application.

QuickBooks (ERP) - QB is running on a local physical server (not virtualized) on a non-compliant OS version.

Initially post migration once the new laptops were provided to end users, they tried to access the QB application via RDP and realized that the multi user solution was not working.

At any instance only 2 of the 4 users could login and work with the solution, whilst the performance for the 2 users was as expected, the deterrent was only 2 users could login as opposed to requirement of 4 users.

This limitation is due to RDP where without license only 2 sessions are allowed simultaneously.

Post this we tried the AVD setup to have users access the QB solution without limitation on simultaneous session.

However we had issues with all 4 users where they couldn’t login and also they had trouble to export a report.

We have been unable to assess what is causing this issue.

@David Mampaey 

Are you using QB Desktop? Which year version?

Hello there, David. We'll point you in the right direction to fix this issue and allow all users to access the company file without errors and complete the tasks.
 
We recommend working with IT personnel so they can help configure your company's current RDP and AVD setup and ensure it allows all assigned users to access the company file and export the needed report. 

If the issue persists, we recommend contacting our US-based Support Team so they can provide further assistance to resolve this situation: Contact QuickBooks Desktop support.

Additionally, we're providing these articles to help ensure you can get a copy of the business reports inside the program: 

• Fix export to Excel issues in QuickBooks Desktop
• Can't export a report to PDF in QuickBooks Online

As always, visit the Community space or comment below for other QuickBooks-related concerns. Our Team will respond as soon as possible and provide the needed information.

Hi,

Our subsidiary is based in Malaysia. Can we get contacts from local support organization please? As asked before, it would be great to get a consultant from you or your partners onsite to solve the issue.

@David Mampaey 

Intuit Desktop team support is only available in the US and you can only contact them during their business hours. Alternatively, you can ask your local team in Malaysia to contact a reputable partner in a nearby country. They can seek advice from @Fiat Lux - ASIA