Help...reconciliation problem!

Hi there, kalen,

The following reasons may clarify the source of the issue:

• Someone entered an incorrect opening balance.
• Previously reconciled transactions were cleared, voided, deleted, or modified.
• Someone adds transactions that are older than the opening balance and doesn't edit the original entry to reflect the change.

To fix this, let's go to your account register and filter the date by 2/13/2019. This will help check if all transactions on that reconciled dates are marked with "R". Let me show you how:

1. Go to Accounting from the left navigation bar, then select Chart of Accounts.
2. Open the desired account by clicking the View register under Action.
3. Click the Filter icon.
4. Filter the data you need, then make sure to enter the date.
   
5. Click Apply.
6. Review all entries. You can see an R on those transactions.
   
7. If not, click it and keep selecting the status until you see an R, then click Save.
8. If a transaction is missing, you may need to enter it manually to ensure your books is accurate.

You also use the Audit Log feature to help determine what changes and who made them in QuickBooks.

Let me know if you need additional information. I'm always around to help.

Thank you so much for your response! I understand how it could happen. I was not aware of the Audit log, which I checked out. I can't find anything on the log that suggests I did something to that account. It would have to be done to the dates prior to me reconciling that month, because it was all in balance at one time. When I look at the Discover register now, there is a whole date range of entries not there, but the log does not show that I altered the entries. ???

I still don't understand, and I am at a loss as to how to continue. I have unreconciled my last account, but the balance is still off. I don't know how far back the mistake is, and I can't find it anywhere. 

Let us fix your opening and ending balance in QBO, @kalen.
 
To do that, we need to review the opening balance entry in QuickBooks. I’d be glad to provide you the highlighted steps below:
 
Step 1: Review the opening balance entry in QuickBooks.
Step 2: Compare the balance to your real-life account.
Step 3: Review your account register.
Step 4: Start reconciling again.
 
You can check the detailed steps in this article: Fix beginning balance issues during your first reconciliation in QuickBooks Online.
 
Also, I can see that this article can be handy with e-filing your sales tax return: Learn more about e-filing your sales tax return in QuickBooks Online.
 
Click the Reply button if you need further assistance. I’d be more than happy to assist you. Take care.

Thank you again. Just for closure, the problem was in the last reconciliation done on the Discover account. It was reconciled with entries dated 2019, when they should have been 2018. This is why I couldn't find them in the audit log or registry, because the properly dated transactions where never there! I ended up deleting the whole company data and starting over because it got so messed up. Your response was greatly appreciated!