My QuickBooks Online App continually refuses to open on my IPad Air.. this problem started Approx 3 weeks ago?

I’m here to help sort this out so you can continually manage your business wherever you go, @Jvtyrr.

There are several potential causes why the QuickBooks Online (QBO) app isn't opening. It could be due to a slow or unreliable internet connection, an outdated application, or the system itself.

Did you receive any error messages or prompts when accessing the app? If so, please share them with me. This will help narrow down the issue and find the most accurate solution for you.

For now, you can perform some troubleshooting steps to resolve this occurrence.

First, make sure you have the latest QBO app version installed on your iPad Air. We currently support 9.3 and greater iOS operating systems.

Here’s how:

1. Go to your App Store.
2. Search for QBO and check for updates available.
3. Install it.

Once done, restart your iPad to fix minor software glitches and prevent performance issues. You can also clear the app cache by following the steps below:

1. Go to the Settings on your device.
2. Scroll down and tap on the QBO app.
3. Look for the Clear Cache option and tap on it.

If none of the above steps work, you can try uninstalling and reinstalling the app.

I'm adding these articles in case you're interested to learn how to let customers sign an estimate or invoice for a fast and secure transaction and easily make changes to their payments:

• Capture signatures using the QBO app
• Edit an invoice payment using the QBO app

If I can be of additional assistance in managing your account, don't hold back to drop a comment below. I'd be more than willing to lend you a hand.

I Deleted the app and Reinstalled it but it remains the same… 

I know how challenging it can be when facing obstacles while trying to accomplish something, especially in accessing the mobile app successfully on your iOS device, @Jvtyrr.  I want to assure you that I'm available to help and support you in any way I can.

Since you already performed the basic troubleshooting steps and uninstalling and reinstalling the application but still came up with the same result, I recommend contacting our Customer Live Support team to address this. They've got the necessary tools to check your account and launch an investigation to identify the cause of the issue.

To reach them, you can access your QuickBooks Online (QBO) account in a web browser, then follow the steps below to talk with our experts:

1. Sign in to your QBO account.
2. Go to the Help menu, then select the Search tab.
3. Click Contact Us.
4. Choose a topic, then enter a brief description of your concern and hit Continue.
5. Pick either Chat with us or Have us call you and start connecting with them.
    

In the meantime, you could use a search engine to carry out program-related tasks and continue managing your business.

Moreover, here are some helpful resources that will guide you in navigating QuickBooks through a browser:

• Understand the navigation menu in QuickBooks Online.
• Navigate QuickBooks Online: Menus, Transactions & Set Up.
• Get started with QuickBooks Online.

Please don’t hold back to drop a comment if you have any other questions or concerns besides opening your QuickBooks account in the mobile app. I’d be here to provide you with further assistance.