I'm here to provide information about how backup works in QuickBooks Online, joei3.
No, it's not normal for QuickBooks Online. The process of backing up or restoring a company file may take 20 minutes to an hour, depending on the file size.
The speed of your computer affects how quickly the backup will be completed. Make sure your operating system is up to date. Also, the speed of your internet connection is important when backing up files, as slow internet can cause backups to take longer.
You may also consider troubleshooting your browser to rule out any issues. Know that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
You may take a look at this article for a step-by-step guide on how to clear your cache: Clear cache and cookies to fix issues when using QuickBooks Online.
If you need assistance running, customizing, or saving financial reports, I've included the following link for future reference: Run reports in QuickBooks Online.
I'll be around if you have more questions about managing your files in QBO. Keep safe.
