removing a large Journal entry from Accounts receiveable

TUSSU · ‎March 22, 2024

Hi,

in my Accounts receiveable ageing summary, there is a journal that is dated 30/06/2021. It lists a lot of entries from various accounts in the chart of Accounts, I do not know why it is appearing in the summary, How do I remove this from Accounts receivable?

Thank You,

Noel

Erika_K · ‎March 22, 2024

Thank you for getting back on this thread, TUSSU. I'll further provide you with the necessary information in managing your journals.

If you accidentally created this journal entry, you must be sure you need to permanently remove it. Deleting it can quickly disrupt the balance of your accounts, so it's essential to proceed with caution. With that in mind, I highly advise you to seek additional assistance from your accountant to ensure you're on the right track.

To delete your journal, we can follow these steps:

Go to Settings and then select Chart of accounts.
Find the account you created the journal entry for. Then, hit Account history.
Find the journal entry in the account register. The word "Journal" should be in the Ref No. or Type column.
Choose the journal entry to expand the view.
Select Delete.
Click Yes to confirm.

I'll add this article for more info: Reverse or delete a journal entry in QuickBooks Online.

Moreover, I've added these resources to help you keep your Chart of Accounts organised and correct mixed currencies in your entries:

Hit the Reply button if you have more queries about organizing your entries and accounts. We'll be sure to offer a helping hand. Keep safe!

View solution in original post

Clark_B · ‎March 22, 2024

Hello there, @TUSSU.

I'd be glad to help and provide information for you to remove the entries from accounts receivable in QuickBooks Online (QBO).

When you create a payment through Journal Entry, it'll not be considered as a payment until it's linked to an invoice. Although it'll offset your balance, it'll be visible in your Accounts Receivable Aging Summary report. To remove this payment, you'll need to link it to an open invoice through the receive payment feature.

Here's how:

Click the +New button.
Under CUSTOMERS, select Receive Payment.
Enter the name of the Customer.
Fill in the following: Payment date, Payment method, and Deposit to.
Under the Outstanding Transactions section, find the open invoice and tick the box beside it.
Select Save and Close.

After linking the open invoice through receive payment, check the Accounts Receivable aging summary report again if it still appears in the report.

In addition, you might want to check these articles to guide you reverse a journal entry and reconcile your accounts so they always match your bank and credit card statements.

Let me know if you have other questions or concerns about Journal Entry. I'll be around to provide further assistance to you.

TUSSU · ‎March 22, 2024

Thank you for your quick reply, it is a journal that is made up of different folders from the chart of accounts so there is no customer. I wonder would it to ok to just delete the journal?

Thanks,