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rahul3
Level 2

The quickbooks app on Iphone - ios is not working after the last update. 1. uninstaled and re -installed 2. checked internet, wifi, 4g , all are working, can you help

 
7 Comments 7
svaishnavi
Moderator

The quickbooks app on Iphone - ios is not working after the last update. 1. uninstaled and re -installed 2. checked internet, wifi, 4g , all are working, can you help

Hi Rahul,

Welcome to QuickBooks Community!

 

Could you please elaborate on the exact issue that you're facing? 

rahul3
Level 2

The quickbooks app on Iphone - ios is not working after the last update. 1. uninstaled and re -installed 2. checked internet, wifi, 4g , all are working, can you help

"unable to sign in" request times out

 

i have checked my internet connection. so that is not the problem. 

also this problem has happened only after i updated the app

rahul3
Level 2

The quickbooks app on Iphone - ios is not working after the last update. 1. uninstaled and re -installed 2. checked internet, wifi, 4g , all are working, can you help

IMG_9175.jpg

svaishnavi
Moderator

The quickbooks app on Iphone - ios is not working after the last update. 1. uninstaled and re -installed 2. checked internet, wifi, 4g , all are working, can you help

QuickBooks Online uses a timeout feature for your security. This feature helps prevent unauthorized persons from accessing your data when you're away from the computer.

So, if you are working in QuickBooks Online and is inactive for a period of time, you will see a "time out" security message. The default setting is 1 hour, but that setting can be changed for up to 3 hours.

Change the time out duration in QuickBooks Online

  1. Go to Settings ⚙️, then select Account and Settings.
  2. Select Advanced.
  3. Select Edit ✎ from the Other preferences section.
  4. Choose 12, or 3 hours from the Sign me out if inactive ▼ drop-down menu.
rahul3
Level 2

The quickbooks app on Iphone - ios is not working after the last update. 1. uninstaled and re -installed 2. checked internet, wifi, 4g , all are working, can you help

hi please understabnd the problem. this is not about QB online. its about the app on my iphone. 

its not able to sign in at all, so there is no question of signing out

svaishnavi
Moderator

The quickbooks app on Iphone - ios is not working after the last update. 1. uninstaled and re -installed 2. checked internet, wifi, 4g , all are working, can you help

Hi Rahul,

 

I understand the issue. However, I tried logging in to my iOS app to check the same, but it seems to be working perfectly fine even after the latest update and is letting me log in.

 

Please try these steps:

1. Try restarting your phone and try logging in again.

2. See if you are prompted at any step to log into your Apple account.

3. Try logging into your QBO account through your mobile browser and see if that is working. 

 

We can look into this accordingly. 

rahul3
Level 2

The quickbooks app on Iphone - ios is not working after the last update. 1. uninstaled and re -installed 2. checked internet, wifi, 4g , all are working, can you help

Please try these steps:

1. Try restarting your phone and try logging in again.

Tried, its not logging in the app

 

2. See if you are prompted at any step to log into your Apple account.

no

3. Try logging into your QBO account through your mobile browser and see if that is working. 

yes it was possible in a browser.