Unwanted and unauthorised charges via mobile phone bill.

Good day, Diggory.

I appreciate you dropping by here in the Community. Let me help you with your concern about the Intuit charges.

Let's start checking the charges where it's coming from, and why. To learn how to get more details about the charges, you can review using this reference: Understand Intuit charges on your credit card or bank statement.

If you need more assistance, you may contact our Customer Care Team. They have the necessary tools to check your account and help with canceling charges related to QuickBooks.

 Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Additionally, you can check out this article to learn more about your billing and subscription: Manage billing, payment, and subscription info in QuickBooks Online.

Please feel free to leave a comment below if you have other questions about the charges you've received. I'm always here to help. Have a good one!

Thanks, I tried using the support chat service, the person at the other end seemed pretty clueless and didn't answer my question at all.

The charge wasn't via my credit card or bank account - it was via my mobile phone contract.  Which was odd as I never authorised that as a payment method, nor had signed-up for paid 'finance notifications.'

I contacted QuickBooks support via Twitter and explained to them.

They stated: "this isn't a service charge or company contact that we recognize - please report this via your bank as a fraudulent charge. If you do need any further support, please get back to us here"

Just FYI, if anyone else find this post via Google.

Thanks for the prompt response, Diggory. Let me direct you to the best support available to assist you with this concern.

As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. To check your account securely, I recommend contacting our Customer Care Team. I understand you've already reached out to them. However, it would be best to contact them again since they can check on your account details and provide you with a precise explanation about the charged service fee. 

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

You can also see this article for more details, and be sure to check their support hours to know when agents are available: How and when can I contact Support?

Additionally, here's a compilation of useful resources for the steps related to your business task while working with us: Help Articles for QuickBooks Online.

Let me know if you need anything else regarding your QBO account. I'm always around to assist you. Keep safe and have a good one.