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anandshah
Level 3

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

 
14 Comments 14
GlinetteC
Moderator

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Not to worry, I'll help you get those Kotak transactions in without a moment's delay, anandshah.

 

The investigation with Kotak bank was closed and resolved. You'll want to check with Kotak bank to see if they have system maintenance. That's one of the reasons why we experience connection issues. 

 

You may also consider updating your bank on the banking page manually to refresh the connection between QBO and your financial institution. Here's how:

 

  1. From the Banking tab, select Banking.
  2. Click the Update button.

If you're still getting the same issue, I recommend reaching out to our Support Team. This way, our live agent can check and re-investigate this further. Here's how to contact them:

 

  1. Open this link: https://help.quickbooks.intuit.com/en_IN/contact.
  2. Click on Banking, then Connect bank account.
  3. Choose a way to connect with support under the Here's how to connect with a QuickBooks expert about "B..."

In the meantime, you can download your transactions in a WebConnect file and upload them to QuickBooks. 

 

You can always visit us here if you have any other concerns. I'm here to help. Keep safe!

anandshah
Level 3

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

We just received a mail from you informing it is resolved, please have things checked at your end, it is NOT RESOLVED and is known to your customer care, technical and banking teams

you can also refer to case id [removed] and mail sent by mr mohammadsaeed

We have checked yesterday also on chat with customer care, they have no clue

Please note, since last almost three months now we have been manually been updating the Kotak bank details for all our 6 accounts.

Kotak connectivity is not solved, the banks website is ok, we were also informed that it is stuck in some approvals between QB and Kotak.

please do the needful 

Rea_M
QuickBooks Team

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

I appreciate the update you've provided about Kotak Bank connectivity to QuickBooks Online (QBO), @anandshah. With this, I can guide you in the right direction to help resolve the said issue. This way, you'll be able to get back on track in no time.

 

Yes, we've received an update that the connectivity issue between Kotak Bank and QBO is already resolved. However, since you're still unable to connect and download your transactions, I'd recommend contacting our Customer Care team again. They can forward your concern to our banking engineers for further investigation. Here's how:

  1. Log in to your QuickBooks Online (QBO) account.
  2. Go to the Help menu.
  3. Select Contact us.
  4. Follow the on-screen instructions to connect with our live support.

 

Meanwhile, you're already on the right track in manually updating your six Kotak accounts. If you wish to learn more about the importing process, you can check out this article: Upload transactions into QuickBooks Online. It also contains instructions about reconciling your account to keep it accurate and free of errors.

 

Once resolved, you can categorise and match your Kotak transactions to the existing entries in QBO. Just go to the Banking menu's For Review tab to complete this process. This way, you can keep your books accurate.

 

Please let me know if you have other concerns.I'm just around to help. Take care always.

 

anandshah
Level 3

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

It is completely wrong information that the problem has been solved

we have been regularly checking

also find attached screenshot of the same 

Swathi1
Level 1

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Hi, is your issue resolved? because i'm having the same issue and quickbooks is giving extremely generic replies

MaryLurleenM
Moderator

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Hello there, Swathi1,

 

We're unable to connect Kotak Bank to QuickBooks Online. The bank's website is using Google-captcha, a security service that protects websites from fraud and abuse. Kotak Bank has not whitelisted QuickBooks Online's IP address for Google-captcha authentication.

 

For now, you can manually add your bank transactions in QuickBooks Online: Upload transactions into QuickBooks Online. This is to make sure you can stay on top of your business while our bank engineers are working to resolve this.

 

I'll be sure to update this thread once we're allowed to reconnect to your bank.

 

Stay in touch with me if you have other concerns.

anandshah
Level 3

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Hi

As per the last update we have received, QBO is not whitelisted by KOTAK Bank to connect, shocking as it was connecting earlier for long time and since last 5.6 months is down without any solution from QBO

Also QBO India office numbers have been removed, no Indian customer care available

sarthak
Level 1

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Is it resolved yet? will it ever be resolved?

anandshah
Level 3

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Not till date

The customer care over the months have been approached multiple times, they have fixed reverts

- Have taken it up with technical team

- Have taken it up with banking team

- In the meanwhile, we ll share how to upload manually...

They do not have any solution

same is the situation with bank of baroda 

RCV
QuickBooks Team
QuickBooks Team

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Having this banking issue for a long period is hard to deal with, anandshah.

 

I appreciate the time and effort you've spent with our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. Though the connectivity issue between Kotak Bank and QBO is already resolved, I'd suggest visiting our QuickBooks Blog page to keep you updated about this one. 

 

For now, just manually add your bank transactions in QuickBooks Online. This is to make sure you can stay on top of your business while our bank engineers are working to resolve this. Feel free to visit our Banking page for more insights about managing your bank feeds in QBO.

 

I'm just one post away if you need a hand with reconciling your accounts or any QuickBooks related. I'll be here to ensure your success. You have a good one.

anandshah
Level 3

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

QB Team

your below statement is not correct - Though the connectivity issue between Kotak Bank and QBO is already resolved,

please note one cannot till date download details from kotak bank, its down since august 2020

 

anandshah
Level 3

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Quickbooks Team, please suggest when will connectivity be resumed to Kotak Bank, it is down since almost an year now and no solution, we are uploading data daily.

When will you give solution is the concern

RenjolynC
QuickBooks Team

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Thanks for your reply, anandshah.

 

I'd like to share some troubleshooting steps to help you connect the account. 

 

If everything is good from the bank's end, we can perform some troubleshooting steps. This issue might be caused by a corrupted file cache on your browser. To begin, open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Next, go to Banking and try to connect your Kotak Bank. If you can connect without any problemsgo back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster.

 

Finally, restart your browser to update the settings. You can also use a different supported browser

 

I'm also adding these articles that includes other solutions and how to connect your account: 

 

Otherwise, reach out to our Customer Care Team. They can investigate what's causing the connection issue and help you fix the issue.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and click the Contact a human button.
  3. Select Live Chat / Call me back.

Please don't hesitate to reply again if you have any additional questions or other concerns. Take care!

anandshah
Level 3

Will connectivity to Kotak Bank resume, it almost three months we are not able to connect and download transactions

Thank you for your revert, we have been interacting with your customer care, there is no solution other than manual upload, at the end of each interaction, the reply is fixed, we shall escalate the same, we shall inform the banking team... there is no solution