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hello-anne-marie
Level 1
posted
‎May 25, 2021 11:09 AM
last updated ‎May 25, 2021 11:09 AM

Does anyone know how to get the VAT Liability Report working? It keeps crashing out on me.

 
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4 Comments 4
ReymondO
QuickBooks Team
QuickBooks Team
‎May 25, 2021 01:34 PM

Does anyone know how to get the VAT Liability Report working? It keeps crashing out on me.

Hi there, @hello-anne-marie.

 

I'll be glad to share with you the steps that would fix your VAT Liability report issue. 

 

What you're experiencing right now can be a cause of a data cache issue. Usually, too much cache build-up in a browser can unexpected behavior with the product.

 

To clear this out, let's run some basic troubleshooting steps. We can start by opening your account using a private window. Doing this will help us isolate the issue and fix it. 

 

Simply press the following shortcut keys to access incognito:

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to open the report, then let's clear the cache in your web browser or try using a different supported browser. This might be a temporary issue with QuickBooks and the current browser that you use.

 

Additionally, here are some articles that will help you in managing your reports in QuickBooks Online (QBO): 

 

The Community always has your back, so please let me know if you have any other questions. I'll be more than happy to help. Keep safe.

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hello-anne-marie
Level 1
‎May 30, 2021 08:55 AM

Does anyone know how to get the VAT Liability Report working? It keeps crashing out on me.

Hi there,

I couldn't get the VAT Liability report to work trying all of your suggestions so I just left it for the day.

I've just tried to run it again now & it's working perfectly.  I did nothing else so presuming it was a blip with QBO on the day.

Many thanks for your help though - much appreciated.

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chillaircon
Level 2
‎June 15, 2021 06:22 PM

Does anyone know how to get the VAT Liability Report working? It keeps crashing out on me.

You need to sort your QBO program, no issue with Cach or anything else. Report dose.not working on any PC or even on the phone. 

Get you program fixed!!!

BAD SUPORT YOU'VE GOT!

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Giovann_G
Moderator
Moderator
‎June 15, 2021 07:44 PM

Does anyone know how to get the VAT Liability Report working? It keeps crashing out on me.

I know this wasn't easy for you, chillaircon.

 

I can see the importance of running your VAT Liability reports. I'd like to share what I know about the issue you've experienced right now.

 

Currently, we have an open investigation about this error when running the VAT report. Rest assured, our software engineers are doing their best to fix this as soon as possible.

 

For now, you'll want to follow the steps provided by my peers ReymondO above. Since there are times unusual behavior like this is caused by too much cache on the browser.

 

If you're still experiencing the same, I'd suggest reaching out to our Support Team. They have the tools to pull up your account and add you to the list of affected users. This way, you'll receive an email once there's progress about the issue. You can provide this investigation number for a faster process: INV-59577.

 

For your future reference, you can visit our Reports page to learn more about running your business reports in QuickBooks Online.

 

Keep me updated after performing the steps or reaching out to our support, I want to ensure this is resolve for you. Just reply to this post and I'll get back to you.

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