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lucy-thedentalfi
Level 1

payroll journal sync errors

 
1 Comment 1
CarlSJ
QuickBooks Team

payroll journal sync errors

Let me help you out by providing some steps to correct the payroll journal sync error you’re encountering in QuickBooks Online (QBO), Lucy.

 

There can be specific reasons behind the errors you're seeing with payroll journal synchronization. To tackle this, take a moment to check the details and pinpoint what’s causing the error message:

 

  1. Sign in to your QBO account.
  2. Go to the Payroll tab and select Overview.
  3. Under the To do list section, look for the Fix payroll journal sync errors notification. Then, click View details.

    View-Details.png

  4. In the Errors section, you’ll find there some helpful instructions that can guide you toward resolving the problem.


    Errors-section.png

 

If the instructions suggest contacting our support team, please follow those steps and share the specific Error type and Transaction date with the representative. They have the resource availability for the error information and will help them in addressing your concern more effectively.

 

To get started in contacting our support team, simply click the Contact Us button on the error details page:

 

  • Chat, to shart a chat conversation with our representative
  • Callback, where they save you a spot and call you back


Contact-Us.png

I wanted to share a valuable resource that can help you effectively monitor the amount of money moving in and out of your business. The article provides insights on how to utilize reports to gain a clearer understanding of your financial situation: Use reports to track cash flow in QBO.

 

Let us know how it goes with the sync errors you've been facing on your payroll, feel free to connect with us. We're always here and ready to assist you promptly.