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Supanut
Level 1
posted
‎December 27, 2022 05:59 PM
last updated ‎December 27, 2022 5:59 PM

[QB PRO 2019] Unknown langauge in the program

Our company is located in Thailand and the program has to proceed with the document as the Thai language has some bugs for the program as the attached picture which the language will be correct when try to moving the mouse's cursor to the sentence or clicking to edit but if not do the act , the language will be unknown always.
We try to change the window set for the region and administrator language to Thai but it still not working.
Please, recommend a solution to fix it. (we already change the font setting in the skin.ini file but it just change the interface of the program.

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4 Comments 4
Fiat Lux - ASIA
Level 15
‎December 27, 2022 06:22 PM

[QB PRO 2019] Unknown langauge in the program

QBD 2019 is outdated. Consider to install the trial version for any supported version (2020 or later) to see any difference.

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DebSheenD
QuickBooks Team
QuickBooks Team
‎December 27, 2022 08:29 PM

[QB PRO 2019] Unknown langauge in the program

Hi there, @Supanut. I agree with Fiat about QuickBooks Desktop 2019 is no longer supported.


I'm here to help you with what you can do to fix this issue. But first, I'd like to know if you've encountered any error messages. If yes, you can share it in the comment section so that we can check a specific resolution.

 

However, if there are no errors, let's find out why your QuickBooks Desktop program crashes, You may refer to the possible reasons below:

 

  • The company name may be too long.
  • A damaged or missing QBWUSER.INI file.
  • A corrupt hard drive.
  • The program files or QuickBooks Desktop installation may be damaged.
  • A damaged Windows operating system.
  • Windows OS needs to be updated.

 

Also, you need to check if your computer meets the system requirements needed to run QuickBooks Desktop 2019. This is to ensure that it's compatible with the program. If it meets the system requirements and the program is still crashing, I'd recommend updating QuickBooks and restarting the computer. Then, try installing the supported versions to see if you're getting the same issue. 

 

For additional information resolving date damages, consider checking out this article: Fix data damage on your QuickBooks Desktop company file.

 

Please leave a comment in this thread if you have any additional questions. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!

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Supanut
Level 1
‎December 28, 2022 12:19 AM

[QB PRO 2019] Unknown langauge in the program

Hi, thank you for your comment, unfortunately, the software program has been purchased for a long time and our policy no approve yet to get the new version.

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Supanut
Level 1
‎December 28, 2022 12:49 AM

[QB PRO 2019] Unknown langauge in the program

This is the result of our investigate:

  • The company name may be too long. : The company name is ok as attach picture.
  • A damaged or missing QBWUSER.INI file. : we cound'nt find this file in the computer
  • A corrupt hard drive. : tested and no corrupt 
  • The program files or QuickBooks Desktop installation may be damaged.: reinstall already
  • A damaged Windows operating system. : reinstall already with win 10 and win 11 
  • Windows OS needs to be updated. : up to dated

All of the investigation has the same result that the unknown langauge in the program still shown

Actually , the data file or our data has no damage. We already try to run the QB by revise the window compatibility from win xp untill win8 already but it still not work.

Also , our  work still can be done (export report , accounting proceed) but the langauge unknown has disturb our working productivity, so if we can fix the unknown language , it will be better.

Can we any reconfig in the component file for the program about font to fix it?

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