I appreciate you for reaching out here for assistance, @rmishra-potomact. No worries, I’ll help you resolve this.
Before anything else, did you see an error message or prompts?
Browser-related problems are the most common reason that users encounter issues when generating reports in QuickBooks. Please know that the online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects QuickBooks Online functionalities.
You can perform some troubleshooting steps to continue running the Trial Balance and Journal reports. First, open your QuickBooks Online account in a private or incognito window for testing. You can use these shortcut keys below for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once logged in, try to run the said reports. If you can do it successfully, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.
I’ve added an article that contains steps to personalize, export, and share reports: Customise reports in QuickBooks Online. It walks you through also how to have a perfect set of filters and save them. This way, you can access the same report in the future.
Please let me know if there’s anything else that I can help you with about reports. I’ll be more than happy to help. Have a great rest of your day!
