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rtexelectronix
Level 1

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

 
22 Comments
DivinaMercy_N
QuickBooks Team

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Welcome to the QuickBooks Community, @rtexelectronix.

 

Let's perform some browser troubleshooting steps to isolate the issue. Sometimes the stored cache and cookies in your browser can be corrupted leading to problems when opening websites like QBO.

 

To start, let's access your account in incognito mode. Below are the shortcut keys you can use depending on your browser type:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, open your VAT report again. If this works, let's go back to your regular browser and clear the cache to have a clean slate. If not, I recommend using another supported browser. It could be that your current browser has a temporary issue with QuickBooks. 

 

Also, you can customise your report to make it more personalise and include only the details you need. For the detailed steps, please visit this article: Customise reports in QuickBooks Online

 

Feel free to post here again if you have further concerns about accessing your VAT report. I'm just a post away to help. Keep safe. 

rtexelectronix
Level 1

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Tried the steps mentioned above but all the same, "Something went wrong..." Google Chrome incognito mode or Edge browser either.

RenjolynC
QuickBooks Team

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Hello again, rtexelectronix.

 

Thanks for trying out the steps provided by my colleague DivinaMercy_N

 

I've checked our records and found an ongoing investigation about the error message when running the VAT report. Our engineers are aware of this situation, and they're working on resolving the error as soon as possible. 

 

While we're unable to provide a workaround, I recommend reaching out to our Customer Care Team. They can help add your company information to the notification list. This way, you'll be updated when the issue is resolved.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

You can always leave a reply here if you have additional questions or other concerns. 

info-bestsecurit
Level 1

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Hi 

I am having the same report issues " SOMETHING WENT WRONG . WE ARE WORKING ON IT" 

I have a VAT return shortly , please can somebody contact me to resolve my problem, I have tried everything 

 

M

AlexV
QuickBooks Team

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Hi info-bestsecurit!

 

I understand that you need the VAT report, too. We all want this to get fixed.

 

As much as I want to, QuickBooks Community is a public forum and we're unable to do a callback. You'll want to follow the steps shared by RenjolynC to request one. 

 

In addition, you may visit our Help Articles page. From there, you'll see different references for managing your business.

 

I'll be here if you need anything else. Take care always!

HANSL
Level 2

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Same problem and VAT return due - this really should be a No.1 priority Intuit.

For an accounting package not to be able to produce a VAT report for VAT returns is a disaster

ciaranjkmurphy
Level 2

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

I'm having the same problem also. Do you have an expected turn-around time on this? I have a VAT return due soon and I can't access my VAT report. Its been unavailable for almost a week now which simply isn't good enough. What's causing the delay?

BettyJaneB
QuickBooks Team

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Thanks for joining us here in the Community, @ciaranjkmurphy.

 

I can see the importance of being able to pull up a VAT report. Let me share some updates regarding the issue that you've encountered when running the said report in QuickBooks Online.

 

I'd like to inform you that our engineers ate still investigating to identify the root cause of this matter. This way, they can apply a permanent fix.

 

We don't currently have a specific time frame as to when this is going to be meditated upon but rest assured we'll keep you posted. Just make sure to reach out to our Customer Care Team so that you'll be notified once any updates on this matter are made available.

 

Please refer to the steps shared by my peer on how to contact them. 

 

Your patience and understanding in this situation are much appreciated.

 

Get back to me if there's anything else that you need about QuickBooks. I'll be around to help. 

ciaranjkmurphy
Level 2

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Is there really no further update than "our engineers are working on it"? This has been the line for over a week now with no updates or assistance. I have a VAT return due Wednesday, is this going to be resolved before then or am I going to have to work it out manually? (thereby negating the entire reason for having QuickBooks, its supposed to save me time and I'm losing time trying to figure these basic service issues out?).

Joesem M
QuickBooks Team

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Thanks for joining this thread,@ciaranjkmurphy. I appreciate the feedback on this issue.

 

This isn't the impression we want to leave with you. This problem has already been escalated to our product engineers in who are diligently working for a fix.

 

While we don’t have a workaround that you can use in running your reports, we hope to have a permanent fix available for you soon. 

 

We'd like to make sure your account information is added to our notification list. This helps our engineers see how widespread the issue is, as well as any common components between those affected. To be added, please reach them using this link: QBO Phone Support Team.

 

Also, I'm adding these articles to learn more about the VAT rates and reports, feel free to check out these articles: 

 

 

Thank you for the patience as we are doing our best to get this resolved. I will also loop back into this post once updates are available.

ciaranjkmurphy
Level 2

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Are there any updates on this? VAT report still not working and no updates from support today. Is anyone resolving this, I don't understand why its taking so long.


 

Carol741
Level 1

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Any update on the problem with the vat report. My return is now overdue and i cant run reports.

 

ciaranjkmurphy
Level 2

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Hey Carol, 

 

I figured out a workaround. If you go to Reports and search VAT Detail Report it'll bring up all the sales/purchases subject to VAT. There are T1 and T2 totals so you can work out your return from there. Not ideal but there doesn't seem to be any urgency with QB in getting this sorted so hopefully this helps!

HANSL
Level 2

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Yes, that helps a bit but if you have different vat rates for goods & services in both purchases and sales, spread over the period, you still have to tot them all up manually! It's like being back in the accounting stone-age and Intuit should at least ship customers an abacus until they have it fixed (I'm only half joking)

Carol741
Level 1

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Thank you so much. I will have a look at that now. Great help.

user9131
Level 1

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Guys i have tried every work around for this and it will not work, There is a reason im paying for quickbooks, this issue is going on to long can you please confirm when it will be sorted.

GlinetteC
Moderator

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

I appreciate you for trying the workaround provided in this thread, user9131.

 

At this time, I'm unable to provide a turnaround time as to when this gets fixed. Rest assured that our engineers are trying their best to resolve this as quickly as possible.

 

I would suggest giving us a call so that you'll be added to our user's affected lists.

 

Your patience and understanding are much appreciated.

John Melody
Level 2

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

I have the same problem also. 

RenjolynC
QuickBooks Team

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Thanks for sharing your experience here, John Melody.

 

Our engineers are still working on resolving the issue. What we can recommend for now is to contact our Customer Care Team. This way, they can add your company information to the notification list, so you'll be updated when the problem is fixed.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

To learn more of the reports available in your subscription, you can read this article: Reports included in your QuickBooks Online subscription.

 

I'll be right here if you have other questions or concerns about your QuickBooks Online account. Take care and stay safe!

Irish2
Level 1

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Just to follow up on this, have had a generic reply from QB support (13 days after reporting) regarding this issue, and it just repeated the advice to access google chrome tools and delete the browsing history.

 

Have done this, restarted the computer and the problem persists.  

MaryLandT
QuickBooks Team

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

I appreciate you contacting our QuickBooks Online Team and for performing the troubleshooting steps to fix the error message, Irish2.

 

We are aware of the frustration being caused and there's an open investigation about the issue.

 

I suggest getting back in touch with our Support Team so they can add your account to this case, INV-57948. Once added, our Engineering Team will release an update via email.

 

You can follow the steps above on how to contact again our Support Team. Or click the Chat live now button on the right-bottom of this page.

 

 

 

Once you can run the report, I'm adding this link to learn how to get more info out of your customer reports: Specific ways to customise your reports to get awesome insights.

 

I appreciated your time while we're working on the issue. Stay in touch with me on how the contact goes by commenting below. Or post again if you have other questions in QuickBooks.

dx22
Level 1

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

I have this issue also, will be keeping an eye on this thread!

 

-D