Question

When trying to run VAT report i'm getting an error message "Something went wrong. We are working on it?" How to sort it out?

Forum|Forum|5 years ago
May 9, 2021
4 replies
15 views

No text available

QuickBooks Online - International

DivinaMercy_N

Moderator

Welcome to the QuickBooks Community, @rtexelectronix.

Let's perform some browser troubleshooting steps to isolate the issue. Sometimes the stored cache and cookies in your browser can be corrupted leading to problems when opening websites like QBO.

To start, let's access your account in incognito mode. Below are the shortcut keys you can use depending on your browser type:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift + N

Once signed in, open your VAT report again. If this works, let's go back to your regular browser and clear the cache to have a clean slate. If not, I recommend using another supported browser. It could be that your current browser has a temporary issue with QuickBooks.

Also, you can customise your report to make it more personalise and include only the details you need. For the detailed steps, please visit this article: Customise reports in QuickBooks Online.

Feel free to post here again if you have further concerns about accessing your VAT report. I'm just a post away to help. Keep safe.

R

rtexelectronixAuthor

Tried the steps mentioned above but all the same, "Something went wrong..." Google Chrome incognito mode or Edge browser either.

I

info-bestsecurit

Hi

I am having the same report issues " SOMETHING WENT WRONG . WE ARE WORKING ON IT"

I have a VAT return shortly , please can somebody contact me to resolve my problem, I have tried everything

M

C

Carol741

Any update on the problem with the vat report. My return is now overdue and i cant run reports.

ciaranjkmurphy

Hey Carol,

I figured out a workaround. If you go to Reports and search VAT Detail Report it'll bring up all the sales/purchases subject to VAT. There are T1 and T2 totals so you can work out your return from there. Not ideal but there doesn't seem to be any urgency with QB in getting this sorted so hopefully this helps!

H

HANSL

Yes, that helps a bit but if you have different vat rates for goods & services in both purchases and sales, spread over the period, you still have to tot them all up manually! It's like being back in the accounting stone-age and Intuit should at least ship customers an abacus until they have it fixed (I'm only half joking)

U

user9131

Guys i have tried every work around for this and it will not work, There is a reason im paying for quickbooks, this issue is going on to long can you please confirm when it will be sorted.

L

lin_jcaj

Level 9

I appreciate you for trying the workaround provided in this thread, user9131.

At this time, I'm unable to provide a turnaround time as to when this gets fixed. Rest assured that our engineers are trying their best to resolve this as quickly as possible.

I would suggest giving us a call so that you'll be added to our user's affected lists.

Your patience and understanding are much appreciated.