Showing results for 
Search instead for 
Did you mean: 
Level 1


In GSTR - 1 report getting difference from total taxable value to taxable value can I know from where taxable amount is coming and unable to contact suport team please provide contact number to speak with customer care 

1 Comment


Welcome to the Community, @Amani.


The amounts in the GSTR1 reports in QuickBooks Online (QBO) comes from all the transactions (Invoice and Sales Receipt) to the customer with GST. Also, every section will display different information depending on their registration type.


If it's showing a different amount, check if you're using a Cash or Accrual basis. The difference between these two is how the date is determined for reporting. Also, make sure that you've chosen the correct Report period




If the results are still the same, try signing into QBO using a private browser (incognito). This will help us check if the browser is already full of frequently accessed page resources, causing some unusual responses.


Here's how:


  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).


Once logged in, run the report again to double-check. If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.


If you still wish to speak with our Phone Support, here's how to reach them:


  1. In QBO, click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.


To learn more about these reports in QBO, I highly suggest checking out these articles:



Leave a comment below by clicking the Reply button below if you have any other issues or concerns. I'll be here to help. Have a wonderful day!