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angelac3
Level 1
posted
a week ago
last updated ‎October 17, 2025 12:24 AM

Is anyone else having problems loading the VAT tab on QBO?

Our office is having problems accessing the VAT tab. If you select it the page goes blank and nothing appears. To enter the screen it is necessary to click on the browser refresh button and it will then appear. We have deleted cache and cookies, gone incognito and tried different browsers but nothing makes a difference. Anyone else having this problem and how can it be fixed?
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1 Comment 1
ShangY
QuickBooks Team
QuickBooks Team
a week ago

Is anyone else having problems loading the VAT tab on QBO?

I appreciate you for taking the time to troubleshoot your browser in an effort to resolve the issue with the loading VAT page,  @angelac3. 

While we haven’t received any official reports regarding this specific issue, based on the situation you’ve described, I’d recommend reaching out to our Live Support Team. They have the necessary tools needed to conduct a deeper investigation and determine what may be causing delays with your VAT page.

Here’s how to reach our live experts:
 

  1. Log in to your QBO account and select the Help (?) icon.
  2. Scroll down to select the Contact Us button and follow the prompts.
  3. You will be able to request a callback or start a live chat with an expert.

    For callbacks, we’re available Monday through Friday from 8:00 AM to 6:00 PM. If you prefer live chat, we’re here to help Monday to Friday, 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.
     

Let us know if there’s anything else we can do in the meantime while you connect with our Live Support Team.

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