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It's good to have you here, Guanrong.
Before anything else, I'd like to know if you're referring to the invoice you sent to your customer or the invoice bill for your subscription. Allow me to share info on both cases.
If this is for your customer invoice, the bill will have an automatic VAT charge if you assign a tax to your customer and products when you enter their information. After that, you can cancel the invoice by deleting it.
You can check for this by reviewing your customer's and product info.
Follow these steps for customers:
For the Products & services:
Once done reviewing, let's delete the invoice and recreate it. Here's how:
However, if this is about your subscription, I recommend contacting the QuickBooks Online (QBO) Care Team to further explain the reason for the sudden 20% VAT charge on your bill.
If you want to edit your company info in QBO, feel free to check this article: Change your company name, contact info, or Business ID No in QuickBooks Online.
Also, I'll add this article to help you personalise your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Let me know if you have additional questions about managing your invoice transactions or billing from QuickBooks by replying to this post. We'll be willing to lend a hand. Keep safe, and have a good one.
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