It's good to have you here, Guanrong.
Before anything else, I'd like to know if you're referring to the invoice you sent to your customer or the invoice bill for your subscription. Allow me to share info on both cases.
If this is for your customer invoice, the bill will have an automatic VAT charge if you assign a tax to your customer and products when you enter their information. After that, you can cancel the invoice by deleting it.
You can check for this by reviewing your customer's and product info.
Follow these steps for customers:
- Go to Sales and select Customers.
- Click the customer that has an invoice charge.
- Tap the Edit icon.
- Scroll down, and uncheck the Assign default tax code. Then, Save.
For the Products & services:
- Click the Product & services from the Sales tab.
- Look for the product that has VAT charged when you create an invoice. Then, tap Edit below the Action column.
- Scroll down. Uncheck the Inclusive of VAT. Also, click the dropdown icon in the VAT icon and ensure to select No VAT.
- Tap Save and close.
Once done reviewing, let's delete the invoice and recreate it. Here's how:
- Go back to Sales and select Invoices.
- Look for the invoice that has a charge.
- Click the dropdown icon below the Action column. Then, select Delete.
- Pick Delete to the prompt shown.
However, if this is about your subscription, I recommend contacting the QuickBooks Online (QBO) Care Team to further explain the reason for the sudden 20% VAT charge on your bill.
If you want to edit your company info in QBO, feel free to check this article: Change your company name, contact info, or Business ID No in QuickBooks Online.
Also, I'll add this article to help you personalise your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Let me know if you have additional questions about managing your invoice transactions or billing from QuickBooks by replying to this post. We'll be willing to lend a hand. Keep safe, and have a good one.
