I cannot sycn a payment from Greece at 24% VAT

Thanks for dropping by the Community, keith-teachingta.

Allow me to route you in the right direction on how to sync the payment.

If you’re using a merchant service to sync the payment, I suggest contacting their customer support for further assistance. They can guide you on how to bring the transaction with 24% VAT into QBO. Please know that data we receive is also dependent upon what the processor sends over to us.

However, if the payment is sync via online banking, add it in QBO. Once done, edit the amount and add the 24% VAT to the transaction.

Here's how:

1. Go to the Accounting menu on the left panel to choose Chart of Accounts.
2. From the list, choose the account you’re working on.
3. Then, click on the payment to expand the line.
4. Hit the Edit menu to see the transaction details.
5. Go to the Amount column and type the correct amount with VAT.
6. Click Save and close.

For more insights into the process, check out the following guide: Find, review, and edit transactions in account registers.

To help you get around in QBO, let me share the link to our self-help articles. They’re grouped by topic so you can view each one easily. Also, these resources list all the features you can use in the online program: Get started.

If there’s anything else I can help you with, click the Reply button and post a comment. I’ll get back to assist further. Wishing your business continued success.